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WORK EXPERIENCE
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November 6, 2009 - Present
District Asset Protection Manager
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Home Depot
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St. Louis, Missouri / Colorado Springs, Colorado
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- District-level responsibilities for eight stores with annual sales near $250,000,000 and over 1,000 associates.
- Responsible for Internal case development, interviewing associates, and subsequent case closure ($122,756.85 Total Case Value).
- Management of a team of Loss Prevention associates responsible for the apprehension and processing of shoplifters (143 Apprehensions).
- Shrink Mitigation (13bps reduction 2010 vs 2011)
- Develop shrink reduction strategies for each store utilizing current trend reporting and historical inventory data.
- Teach and train store management on process improvements to reduce exposure to shrink.
- Audit store compliance with standard operating procedures and best practices.
- Conduct monthly audits to proactively monitor each store's handling of Hazardous Materials and readiness for inspections.
- Monitor daily adherence to the companies' store readiness programs.
- Support store safety awareness programs and "InFocus" teams by participating in monthly meetings.
- Assist with Workers Compensation, General Liability, and Property Damage incidents when appropriate.
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May 19, 2008 - November 5, 2009
Store Operations Manager
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Home Depot
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Ellisville, Missouri
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- Responsible for all non-merchandising aspects of the store, including: inventory stability and protection (23bps shrink reduction in 2010 vs 2009), building maintenance and security, shipping and receiving, front-end and cash office, etc.
- Top performer in district with monthly Operational Performance Review audits.
- Take care of complex customer situations to keep them as customers for life.
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April 8, 2007 - May 19, 2008
Store Human Resource Manager
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Home Depot
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Ellisville, Missouri
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- Responsible for all aspects of the Human Resources function for a $23 million store with 116 associates.
- Specific roles and responsibilities included: Interviewing, Staffing, Selection, Affirmative Action Compliance, Compensation, Promotions, Employee Relations, Communications, Performance Management, Career Development, Training and Development, Workers Compensation, General Liabilities, Discipline and Terminations, etc.
- With regards to HR metrics took store from one of the worst performing in the 28 store market to the 2nd best store.
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March 8, 2006 - March 31, 2007
Employment Specialist
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UPS
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Earth City, Missouri
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- Responsible for maintaining Night Shift (342 employees) staffing from March 8, 2006 to September 22, 2006. Day Shift (209 employees) and Twilight Shift (356 employees) staffing September 23, 2006 to March 31, 2007.
- Interviewed 449 candidates as of February 9, 2007 and consistently hired within required Minority and Female Selection Ratios while simultaneously achieving student hiring goals.
- Monitor new employee's progress, response to training, adjustment to the UPS culture, and any concerns related to the warehouse environment to help prevent unnecessary new hire turnover.
- Employee Relations Committee Co-Chair - Improved Human Resources department ERI (Employee Relations Index) Score from 85% in 2005 to 98% in 2006.
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November 13, 2004 - December 24, 2004
Seasonal Package Delivery Driver
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UPS
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Earth City, Missouri
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- Delivered packages to customers during peak season with no accidents and no injuries while maintaining service commitments to commercial and residential customers.
- Developed positive relationship with customers by providing a high level of customer service.
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April 7, 2003 - March 7, 2006
Learning and Development Specialist
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UPS
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Earth City, Missouri
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- Driver Training Facilitator and Coordinator (February 1, 2005 to March 7, 2006)
- Responsible for maintenance of Union Seniority Lists and related Labor compliance.
- Worked closely with UPS Package Center Managers to address driver staffing needs in a timely manner.
- Identified and qualified/disqualified driver candidates and provided on-road driver testing.
- Facilitated week-long driver training classes including lectures, computer-based training, safety demonstrations, etc. Trained 168 new drivers in 2005.
- Helped reduce new driver accidents from 39 in 2004 to 27 in 2005 - a 4.7% reduction.
- Maintainer of the UPS Promotion Process ("MAPP")
- Developed and implemented an automated Candidate Tracking Database using Access.
- Only district in UPS West Region to achieve a perfect score on all MAPP-related categories scored on the corporate Learning and Development Report Card for three consecutive years.
- Recommended candidates for promotion consideration when appropriate.
- Safety Reporting and Compliance
- Created Project Severity Reports for the Missouri District which highlighted the most costly job classes and facilities in relation to Worker's Compensation.
- Recreated the Safety Monthly Report for the District, turning a two day per month project into a two hour per month project by eliminating duplication and streamlining data entry.
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August 11, 2001 - April 6, 2003
Retention Supervisor
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UPS
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Earth City, Missouri
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- Responsible for helping the company retain employees by: building a relationship of trust with new employees, serving as management liaison on the Retention and Safety committees, mobilizing management and the committee for success through the creation and maintenance of an At-Risk Employee Database.
- Helped reduce the total number of employees hired in 2002 compared to 2001 from 604 to 355, resulting in a savings to the company of $348,600.00 (at $1,400/hire).
- Helped reduce the Total Workforce turnover percentage by 25% (110% in 2001 to 85% in 2002) and the New Employee turnover percentage by 8% (62% in 2001 to 54% in 2002).
- Served as Acting Full-time Training Supervisor for two months. Attended pre-sort manager's meetings, reported daily results to district management, held Part-time Training Supervisors accountable for their safety and methods knowledge and training results.
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January 22, 2001 - August 10, 2001
Training Supervisor
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UPS
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Earth City, Missouri
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October 31, 2000 - January 21, 2001
Loader
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UPS
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Earth City, Missouri
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June 1997 - February 2000
Production Programmer
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AMS / Rating Services
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Bolivar, Missouri
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September 1994 - May 1997
On-Campus Recruiter
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Southwest Baptist University
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Bolivar, Missouri
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January 1998 - Present
Freelance Web Developer
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Bald Brian LLC
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Bolivar, Missouri / Wildwood, Missouri
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