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WORK EXPERIENCE
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January 1998 - Present
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Bolivar, Missouri / Saint Charles, Missouri
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Freelance Web Developer, Bald Brian LLC
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- Develop sensible websites for small businesses and organizations using an easy to update Open Source CMS platform. Create and customize site templates using PHP, HTML, JavaScript, mootools, CSS, and Dreamweaver.
- Created a searchable, database-driven Real Estate website using ASP and Access using a DSN-less OLEDB connection.
- Establish and monitor effectiveness of PPC advertising campaigns using Google AdWords to generate traffic and Google AdSense to generate revenue.
- Promote SEO via meta keywords, descriptions, and server automated sitemap updates - a Perl script, initiated by a cron job, which generates Sitemap Protocol 0.9 compliant XML files and notifies Google, Yahoo!, and MSN of any changes to the site.
- Monitor and review Analytics data (Google Analytics, StatCounter, AWStats, Webalizer) to determine the effectiveness of advertising and SEO campaigns.
- Creation of streaming video tutorials using Camtasia Studio which provide step-by-step, detailed instructions for clients on how to update and maintain site content.
- Well-versed in: Podcasting, RSS Feeds, PayPal integration, Wordpress, vBulletin, phpBB, MediaWiki, Feedburner, Social Networking, Telnet, FTP, Usenet, etc.
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May 19, 2008 - Present
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Ellisville, Missouri
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Operations Manager, Home Depot
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- Responsible for essentially all non-merchandising aspects of the store, including: inventory stability and protection, building maintenance and security, shipping and receiving, etc.
- Work with upset customers as needed when serving as the Manager on Duty.
- Ensure all associates remain focused on the four company initiatives: Safety, Customer Service, In-Stock, and Store Appearance.
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April 8, 2007 - May 19, 2008
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Ellisville, Missouri
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Human Resource Manager, Home Depot
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- Responsible for all aspects of the Human Resources function for a $23 million store with 116 associates.
- Specific roles and responsibilities included: Interviewing, Staffing, Selection, Affirmative Action Compliance, Compensation, Promotions, Employee Relations, Communications, Performance Management, Career Development, Training and Development, Workers Compensation, General Liabilities, Discipline and Terminations, etc.
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March 8, 2006 - March 31, 2007
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Earth City, Missouri
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Employment Specialist, UPS
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- Responsible for maintaining Night Shift (342 employees) staffing from March 8, 2006 to September 22, 2006. Day Shift (209 employees) and Twilight Shift (356 employees) staffing September 23, 2006 to March 31, 2007.
- Interviewed 449 candidates as of February 9, 2007 and consistently hired within required Minority and Female Selection Ratios while simultaneously achieving student hiring goals.
- Monitor new employee's progress, response to training, adjustment to the UPS culture, and any concerns related to the warehouse environment to help prevent unnecessary new hire turnover.
- Employee Relations Committee Co-Chair - Improved Human Resources department ERI (Employee Relations Index) Score from 85% in 2005 to 98% in 2006.
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November 13, 2004 - December 24, 2004
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Earth City, Missouri
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Seasonal Package Delivery Driver, UPS
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- Delivered packages to customers during peak season with no accidents and no injuries while maintaining service commitments to commercial and residential customers.
- Developed positive relationship with customers by providing a high level of customer service.
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April 7, 2003 - March 7, 2006
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Earth City, Missouri
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Learning and Development Specialist, UPS
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- Driver Training Facilitator and Coordinator (February 1, 2005 to March 7, 2006)
- Responsible for maintenance of Union Seniority Lists and related Labor compliance.
- Worked closely with UPS Package Center Managers to address driver staffing needs in a timely manner.
- Identified and qualified/disqualified driver candidates and provided on-road driver testing.
- Facilitated week-long driver training classes including lectures, computer-based training, safety demonstrations, etc. Trained 168 new drivers in 2005.
- Helped reduce new driver accidents from 39 in 2004 to 27 in 2005 - a 4.7% reduction.
- Maintainer of the UPS Promotion Process ("MAPP")
- Developed and implemented an automated Candidate Tracking Database using Access.
- Only district in UPS West Region to achieve a perfect score on all MAPP-related categories scored on the corporate Learning and Development Report Card for three consecutive years.
- Recommended candidates for promotion consideration when appropriate.
- Safety Reporting and Compliance
- Created Project Severity Reports for the Missouri District which highlighted the most costly job classes and facilities in relation to Worker's Compensation.
- Recreated the Safety Monthly Report for the District, turning a two day per month project into a two hour per month project by eliminating duplication and streamlining data entry.
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August 11, 2001 - April 6, 2003
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Earth City, Missouri
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Retention Supervisor, UPS
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- Responsible for helping the company retain employees by: building a relationship of trust with new employees, serving as management liaison on the Retention and Safety committees, mobilizing management and the committee for success through the creation and maintenance of an At-Risk Employee Database.
- Helped reduce the total number of employees hired in 2002 compared to 2001 from 604 to 355, resulting in a savings to the company of $348,600.00 (at $1,400/hire).
- Helped reduce the Total Workforce turnover percentage by 25% (110% in 2001 to 85% in 2002) and the New Employee turnover percentage by 8% (62% in 2001 to 54% in 2002).
- Served as Acting Full-time Training Supervisor for two months. Attended pre-sort manager's meetings, reported daily results to district management, held Part-time Training Supervisors accountable for their safety and methods knowledge and training results.
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January 22, 2001 - August 10, 2001
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Earth City, Missouri
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Training Supervisor, UPS
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- Responsible for the job-related competency of approximately twelve labor employees (emphasis on safety compliance, service quality, and production).
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October 31, 2000 - January 21, 2001
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Earth City, Missouri
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Loader, UPS
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- Quickly, accurately, and safely loaded packages onto trailers.
- Consistently loaded at a pace of approximately 500 packages per hour - 200 greater than the company standard requirement of 300 packages per hour.
- Delivered exceptional results having only three mis-loaded packages in three months.
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June 1997 - February 2000
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Bolivar, Missouri
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Production Programmer, AMS / Rating Services
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- Maintained multiple insurance companies rating algorithms. Oversaw the Y2K conversion process and met all associated deadlines. Designer for corporate Web and Intranet Sites.
- Tested company programs to help ensure their quality before they went out to clients.
- Updated, repaired, and maintained both legacy and newer company programs.
- Helped prepare project inventory for CD release.
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September 1994 - May 1997
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Bolivar, Missouri
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On-Campus Recruiter, Southwest Baptist University
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- Represented and promoted the University by: contacting prospective students, explaining the benefits of an education at SBU, answering questions, and leading campus tours.
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